Shipping policy

Shipping Policy

Last updated: October 25, 2026

Where we ship

We ship to the United States, Canada, Australia, New Zealand, the United Kingdom, Ireland, France, Belgium, Luxembourg, the Netherlands, Germany, Austria, Switzerland, Italy, Spain, Portugal, Greece, Denmark, Sweden, Norway, Finland, Iceland, Poland, Czechia, Hungary, Romania, Bulgaria, the United Arab Emirates, Qatar, Kuwait, Israel and Hong Kong.

Shipping cost

Free tracked shipping on every order, to every country listed above.

Processing time

Orders are prepared and handed to the carrier within 24–48 hours (business days).

Delivery time

After shipping, delivery usually takes 6–8 business days to the United States, Canada and Australia, and 7–12 business days to other countries. These are estimates: carriers and customs can occasionally add a few days. Every order includes a tracking number, sent by email as soon as your parcel ships.

Duties and taxes

Any duties or taxes collected at checkout are shown before you pay. Depending on your country's rules, local customs may charge import duties or taxes on delivery that are not collected at checkout; these are the responsibility of the recipient. If you have a question about your country, contact us before ordering.

Address errors

Please double-check your shipping address at checkout. If you notice a mistake, email us within 12 hours of ordering and we will update it before your order ships. We can't be responsible for parcels sent to an incorrect address entered at checkout.

Lost or delayed parcels

If your tracking hasn't updated for 7 days, or your parcel is marked delivered but you can't find it, contact us at support@getskyhalo.com and we will help. If the parcel is lost, we will reship it or refund you.

Multiple addresses

To send umbrellas to different addresses (for example as gifts), please place one order per address.