Privacy policy

Privacy Policy

Last updated: October 18, 2026

This Privacy Policy explains how CTM E COM LLC, doing business as Skyhalo ("we", "us"), collects, uses and shares your personal information when you visit or buy from getskyhalo.com (the "Site").

Information we collect

  • Information you give us: name, email, shipping and billing address, phone number (if provided), and your messages to our support team.
  • Order information: products purchased, order value and payment confirmation. Payments are processed by our payment providers (Shopify Payments, PayPal, Shop Pay and buy-now-pay-later providers); we never see or store your full card number.
  • Device and usage information: IP address, browser, device type, pages viewed and how you interact with the Site, collected through cookies and similar technologies.

How we use your information

  • To process, ship and track your order and to provide customer support.
  • To send order updates and, if you opt in, marketing emails (you can unsubscribe at any time).
  • To prevent fraud and keep the Site secure.
  • To understand and improve the Site and our advertising.

Cookies and advertising

We use cookies and pixels, including the Meta (Facebook/Instagram) Pixel and Shopify analytics, to measure visits and show relevant ads. You can control cookies in your browser settings and manage ad preferences in your Facebook and Instagram settings.

Sharing your information

We share information only with service providers that help us run the store: Shopify (our e-commerce platform), payment processors, shipping and fulfillment partners, email tools, and advertising platforms such as Meta. We do not sell your personal information.

Children

Our products are toys intended for children, but our Site is intended for adults (18+) who buy them. We do not knowingly collect personal information from children under 13 (or the applicable age in your country). If you believe a child has given us personal information, contact us and we will delete it.

Your rights

Depending on where you live (for example California under the CCPA/CPRA, Canada under PIPEDA, or Australia under the Privacy Act 1988), you may have the right to access, correct or delete your personal information, and to opt out of certain uses. To make a request, email support@getskyhalo.com. We will reply within 30 days.

Data retention

We keep order information as long as needed for our legal, tax and accounting obligations, then delete or anonymize it.

International transfers

Your information may be processed in countries other than your own, including the United States, by us and our service providers.

Changes

We may update this policy from time to time. The "Last updated" date shows the latest version.

Contact

Email: support@getskyhalo.com